Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods did not come, the money was returned
All OK.
Thank you, all is well
Excellent earrings, adjust to the new year mood))
Come on time. All as in the picture, I liked it.
The goods are packed well. Corresponds to the description. Very long delivery. The goods are not tracked.
They're super beautiful, they came very well.
Very steep earrings, but unfortunately only came on 20.01.2021, and the order was 28.11.2020
Super cute! Used them for Christmas Eve and Christmas Day. Probably won’t wear them again until next Christmas though haha.
Came exactly the same as in the photo and description) But waited for a long time, two months
Perfect! Received after 3 months but the delay is due to all'emergenza covid and not to blame the store
Earrings correspond to the description, beautiful and sound in appearance. Delivery is long, but the parcel hung at customs.
Beautiful earrings!! Very light, beautiful and quality! Thank you store!! I will continue to order it!
Earrings are beautiful, but after the first time they were worn dark. For such money is not a pity. Pure for New Year's Eve
Very cute earrings Seller very quickly sent Everything is fine Recommend
Ordered 08.10 came 29.10 to Ufa. Earrings are good, but small.
Perfect they are too beautiful!
My daughter is happy, the quality is good
Perfect
Very cute
Order arrived in Italy in 21 days! Very cute!!
These earrings look beautiful! I'm very happy with the purchase. The only thing is you have to keep in mind that instead of a metal nut to close the earring you have a of plastic
Beautiful, they are delicate but very pretty.
Fast compliant I recommend... Thank you
Great for New Year, came very fast, in 2 weeks, good quality, not heavy, wear with pleasure