Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality norms! Delivery fast to St. Petersburg. Size on foot 19 is a bit too big, but do not fall off. Took to the gym in the kindergarten. Age 4 years 9 months. Growth 112
Thank you very much store chic shoes. Came in two weeks. Packing in puffy and postal package. Quality is good. There is no unpleasant smell. Everything is smoothly and neatly done. Glue is not where there is no. The material from above resembles a dense zhdins. Not synthetic. The foot size is 16 cm perfect and there is with a floor cm stock. I'm very happy. I recommend⭐⭐⭐⭐⭐.
Very soft, i bought a little big but you can use it
The quality is good, but with the size did not guess, i thought there would be 33 size, and on the shoes it is written 35, i myself wear 35, climb it, but small, so it's terribly small. The child will be just a year after 2)))
As they look in the photo, well and recommended for the price they have. I ordered a 33 and though it came well it may be that it approached a 32 1/2 more so that it keep in mind just.
Pretty, used a dimensional grid, size in size.
very nice.. fast delivery
Great shoes. bought too big by accident but they are very nice. We will use them in the futuer
Super makasinu! Thank you!
Excellent quality and 1,5 week shipping
I order 4 times. Well done
looks great and good quality.
Very happy with it!
Super
Thank you very much. On our 28 resmer sat like a poured 29. There were two weeks to the kemerovo region. Sent not immediately, but the drstavka is super fast, through moscow.