Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product, i love iT!
Perfect, I am very satisfied.
Everything corresponds to the description. The goods are quality and came quickly. I advise the store
Very useful backpack with several compartments. good quality though for putting one but both hooks to hang on the cart go in a single ring that does not I know how much for his weight. quality-great price
The bag did not come, the money has not yet been returned, the store does not make contact.
Thank you very much to the store, the parcel came in 20 days to St. Petersburg. quality is excellent!
A good, high-quality backpack, I order the second one, my mother asked for the same, only another color. Came almost the same, only lightning on the dark blue on the front pocket came with one dog, on the blue with peas two dogs and it's more convenient
Excellent backpack) the seams are even, the accessories are working. There are fasteners to the stroller. At the bottom of the backpack is a special insert, thanks to which, the backpack can be put on any surface and if necessary just wipe. Backpack corresponds to the description. Purchase satisfied. The store answers quickly. I advise this backpack and seller
Very good product. It looks like good quality.
thnk you a good store its a butefal bag.thnk you very much☺
Very happy to recommend this bag to other people . Package arrived with recorded delivery, something I haven't experienced before from other stores (and welcome). Arrived in regular grey outer packaging, then a further clear ziplock packaging inside. All pieces and parts described in the sellers description match what I have received, however, I myself find it to be impressively more organised and 'spacious' than I thought it would be. I also find that the base of the bag impresses me on inspection because it's usefulness keeping the inner contents dry if you have to place it on the floor during wet and cold weather pleases me. Also the clip on the top to hold the handle together will also double up as a clip to connect your bag to a trolley when out shopping (which I find handy). I would definitely consider buying again, if I decide to go for another vibrant or more daring colour in the future. Many thanks.
very gooood!!!!
Very good comfortable backpack. Super! Very satisfied! Quality sewing, smooth seams, a bunch of pockets, good accessories. Buy, you will not regret!
Excellent quality and fast delivery
Super backpack full small storage! The quality is rdv for price
Very nice bag but it didn't have the strollers in it. scrap without them.