Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved great quality product
👍
According to the description, the package arrived earlier than expected. Good material, can't wait to try it Large Capacity
It is very well I thought it will be smaller but the truth is very happy
The bag came in a different way of the designated thermal. Goods for mothers and girls
It has a lot of storage space and good quality. Very happy with the product.
It has good quality, many compartments, it is beautiful and comfortable.
absolutely love it. I haven't put anything yet but it looks roomy. I hope it is durable too ❤️
Good and equal to the photo
Spacious fulfilled my expectations I recommend it
Thank you to the seller very very happy with a USB cable for portable thank you to the top Thank you
A really good bag. Recommended!
It is very good, it has many compartments and space to store everything that is needed for a baby. If you put a lot of weight, up where it is hooked it takes off. I had to sew it and when it got home I took it out of the car so that it is not weighted.
It's just like the image, I'm delighted
Better than super. Sorry more stars can't be put. Came quickly. Thank you very much seller. I already use it, it's super to wear.
I am very happy there! I have already received the bag within a few days.
Very nice
Super!!! I did not expect it with such good quality because of how little it was worth
Very cute! Not very big but it has a lot of space, I was surprised by that. It is also very comfortable to wear. Also came very quickly. Happy with the purchase. I recommend it
Very wide I like a lot still do not know how the usb cable works to charge the mobile
The backpack arrived very well packed and in perfect condition. The smell is new and pleasant. It is as it is seen in the photo of the publication, both the color and the size and shape. It has a lot of pockets, it meets the airtight aluminum compartments in the small outer pocket, which seem to be able to maintain the temperature of the milk, although I still do not prove how much it really manages to maintain it, I'll see it and tell you. The suspenders to hang on your back are adjustable and feel steady. The seams look good too, I hope it will last a long time and bear well the weight you will have to hold later. Feels comfortable. Has belcros to hang in the car. I washed it so that it was in the best condition to put inside clothes and artifacts for my son when it was born and I could see that the outside is water repellent, which I really liked, I must have insisted with more water until I got it really wet. I am very happy with my purchase. :)
Excellent quality-price, arrived ahead of time and the packaging was fine
Excellent!!
Osaino very good, recommended, thanks
Great. Bar very nice bag. Large capacious will really fit a lot in it.