Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality is perfect. Delivery is fast. But on the border hung for a long time. Order shoes now I will be here for my daughter!
Thank You good quality excellent services fast delivery recommended the store is great
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looks great. feels great. Decent for its price
Monisins though a little wide for my baby
Good responde,very accurate item as per the order.
nice good store the two shoes very beautiful good quality I recommend this selle me
Super fast, excellent quality.
I love it!
Same as picture. Nice
ok
On trial.
Sneakers came 20 days before moscow. I took 3 size, on sneakers written 16. She took with a margin, on a foot 12 cm bolshevaty.
I ordered shoes for my daughter on june 20, july 5 was already at the post office (Samara). Boots are packed directly into the postal package, it was a little not like, but not critical. The size corresponds, the color corresponds to the description and picture of the goods. The socks are quite dense, hot-hot in summer, the leg can be uncomfortable. The sole bends with a bang. There is no smell. Thank you store! You can take
Really cool. Size corresponding to the CM. send to pay to have it soon, but arrived in just 15 GG instead of 1 month. Blazing Fast. Well made and comfortable. Piaciute to smallish-
I liked it very much) 4 size at 22 goes freely (17 is indicated on the insole). On the leg sit well. The sole is soft. Light)
Lovely shoes, as described, sizing perfect.
Ordered pink, sent beige, otherwise everything suits...
I loved my baby. i stay very fast. the sent.
Cool shoes, soft, everything is well sewn. I highly recommend. I will order more))))
All super, the size matches) are satisfied
Big size
Very fast shipping!!!
13.05 ordered, mail received 27.05 (unfortunately our mail did not notify), the store big umnichka, very fast delivery, unfortunately because of our mail did not get the child, the child went to her grandmother for the summer. In size i do not know how, the insole 16,2 behind is written 22 (compared about our) 24. So i can not say anything now came to us in size or not, if it is possible to supplement, then i will add
Good quality. Corresponding to the photo