Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful, good quality, it fits well for my daughter (1.5 years old).
Wonderful raincoat summer version, 3 t has a length of 48 cm, width at the waist 33 cm. We are two years old, next summer we will wear. Spaboo, the quality of tailoring is excellent!
The store put a hair band as a gift! Thank you!
Size 4 t marking 12.us bolshevat leave for growth
Quality is good, for the summer from the wind is the most it! Delivery to moscow is slightly less than 3 weeks. At a child of 75 cm, 8,5 kg came perfectly, there is a place and a blouse to wear, a little rolled up the sleeves.
Very nice cloak. For a girl 90 cm a little with a margin as i wanted
The order came quickly two weeks quality too for 4 i'm happy but i ordered it in yellow and it came in pink
beautiful, size perfect
All excellent thanks quality awesome
To kemerovo 3 weeks. Quality without complaints. In the photo the girl of 2,5, height 92 cm.
Good fabric and quality. Nice!
A beautiful coat, or rather probably a windbreaker. On the weather is not below 10 degrees. Fit in size. They ordered 1,6. Us 1,5. The order came quickly. Within 2-3 weeks
Thin cloak, neatly sewn. On the growth of 92 with a margin for the next season.
The size approached, ordered on may 9, received june 1. For our region is considered very even fast shipping. (Yakutia) just in the season
Everything is just super!!! The description is completely the same! The raincoat is thin, but with not blown raincoat lining. By size-i advise you to take a larger size. Delivery 3 weeks to mo
The raincoat is cool! Very neatly sewn! For a year and a half (we are large), weight 16 kg, took 4 t. sat a little freely, but i just wanted! Very satisfied with the purchase!