Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I arrived very quickly, it is the second time that I order it this time it is for a gift but if it is very good for the price, it is very useful to give the fruit or cookies to the babies. I recommend it👍
Very good product arrived very well and they are very beautiful
I arrive fast as shown. I recommend it
Exelent product, very good pacifier the white and flexible material for baby's mouth
Excellent arrived in very good condition, just like the image, I would buy it again...
Great. Order delivered as advertised. The product proposal is very good, a pacifier that makes it possible to absorb natural nutrients and vitamins from fruits and even boiled vegetables, as well as habituate babies to the flavors of healthy food. If it is efficient, the pups in addition to tranquilizers will be healthy. I hope to have positive feedbacks by the parent-friends.
Every OK so need have more purchase 100 reals and get 15 reals discount and the value stay the same. Thank you MTO
Good product and for the price this excellent ami drinks the charm and this great what can chew very well I get to Monterrey N.L mexico
Perfect, it is very big and the material is too good.
Is Curious😸Elegant
Everything came to the guard station, SYN in the capture, daughter
The product came dirty in dust and was not pleasant to get that way. Maybe you see the picture a little even there is a little bit of rubbed/dirty.
My baby loved super safe not for seeds and beak wonderful and easy for her to catch.
Perfect as described my little girl likes him very much
Good product, I would order it again.
It is excellent quality, as in the description, and has arrived quickly, thank the seller and recommend dealing with it
exactly same as the description but bigger than I thought. but perfect for a baby.