Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked the coat very much, the size is good enough for the season two.
All super!) took specially a little more) thanks
Excellent coat, i really like my daughter! Delivery month to magnitogorsk. Sent quickly, but then somewhere lost and for a long time there was no information!
Asked the store to send with 4 buttons, he did so, ha that he thank you very much. We are 2 years old, height 92 and weight 15 kg, a little more, but i wanted to. The coat itself is sewn of course krivenko/kosenko, but if not to look, it is not noticeable, the material is soft, very pleasant to the touch. In general, the purchase is very satisfied, its money is worth))
The rb came in 13 days, on the growth of 115 cm size 5 t (11) the village is perfect without reserve for 2 seasons, but we wear it exactly!
I ordered for 1180 r, some where there were threads. If you wash and pat, then chic. The store wrote that he would put a coat with 4 buttons, thank you! A little bit, but it's not small. Our height is 110, weight is 19 kg
Super coat❤❤❤❤❤Quality and description match recommend store.
Nice coat. Not as tight as i thought. Very soft, looks great. At 4,6 in the next time would take 6 size, 5.y short for 110
This is my first purchase with aliexpress. Autumn coat. Despite the fact that we live in the south of russia in winter you will not wear. Ordered 06.09.2019 came 01.10. 2019. 18 days of which walked around russia) for 3 years ordered 4 t a little sleeve is long but this is not critical. Quality is satisfied, the seams are even, there is no smell, i will wash off and it will be generally perfect. I recommend
Unrealistically cool and stylish coat, ordered on the differences 2,6 size three and came size seven but it cedo is perfect.