Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
⭐⭐⭐⭐⭐ fast shipping, reliable packing! The car is super, cool toy, took as a gift to the child-he was very happy! Quality materials and assembly, charge is enough ~ for 25 minutes of play, fast charging is also about 20 minutes. 5V ~ 2 A. Very interesting design, the machine practically does not get stuck, crashes, turns around and rides again, play and drive it much more interesting than a simple RC car, I even poured myself for the first time and remembered childhood for 15 minutes)))) pay attention to the dimensions, it fits on the palm, the photo just seems more) Delivered in just 10 days to Samara region, the store quickly processed and sent the order the next day, for which he very much thanks. Children are very happy, a great gift turned out! I was happy with the purchase. Very cool toy! I definitely recommend the seller and the goods!⭐⭐⭐⭐⭐
Great thing.Speed is outstanding.It is a little bit difficult to control but I need to practice.Shipping to Warsaw in only 10 days. Recommend.
They were delivered to Peter in two days. Machine delight! The quality is excellent. When charging the machine, the LED will light up and turn off when charged. I thought that the wheels in this model will be wider, but it did not affect the impression at all. Worn like burnt, rotate, control clear and simple: Buttons-forward/back, levers-rotation right/left. I do not know how to like a grandson, but grandmother in puppy delight)
Perfectly matches the description, my 4 year old son loves it. I highly recommend, fast delivery, I received it more than 20 days before the delivery interval.
Everything works. Charging is enough for half an hour. Batteries for the remote are included. Delivery in Russia was, a month and a half went from Moscow to Magadan.