Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As in the picture.
Very satisfied with my purchase. Beautiful comfortable and original. Well packaged. Thanks to you
Very nice
My boyfriend absolutely loved it! About neck pillow size, no apparent loose strings or manufacturing issues.
Fast delivery, good quality, very soft and comfortable, thank you very much! UVU
so cute and soft! great condition and great price. definitely recommend
Very nice thing, took as a gift, the quality is good and came very quickly 2,5 weeks. Thank you very much to the store for such a kindness!
It is too cute!!❤Arrived as prediction of delivery time!
Fast delivery, quality is excellent
Pillow is very soft and nice touch in addition product looks exactly like the picture came in very good condition without any damage. I am very satisfied with both product and shipping.
It's so lovely!!! Good quality!
Haku is beautiful. Came weeks for 2 in Lyubertsy. Threads do not climb, there are no holes, the print is clear, to the touch is pleasant and soft. Not neck sitting well but hot
I got very quickly, soft, clean)
Very cute and pleasant touch. You can not only sleep, but also squeeze. ^ ^ Thank you for it!
really cute might buy it again for a friend
Just as it shows in the photo. Good.
Super nice and comfortable
So cute!
The toy was delivered in three weeks, corresponds to the description, very cute and soft.
The store absolutely does not read messages. There was a question on the order, even for communication did not come out. The goods arrived on time
Arrived in 2 weeks, the store processed the order for a long time. Sewed qualitatively, a pair of threads stuck in the eyes. After washing, the pink mouth and footprints on the legs washed off cleanly, but without them even cuter. In general, an excellent hack =)
Fast shipping, beautiful product, very soft
Very good, as described and filler good
very beautiful thank you very much ^^
Before austria went very long and information on the parcel was not received more than a month. Thought it wouldn't come. Cute dragon, such as in the picture