Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quickly enough came the parcel to Moscow ordered 6.12, and 27.12 already received. soft and pleasant fabric, there is no smell, there is not a big marriage in the form of a moved line on the back paw... but in general the toy is worth its money.
OK
All as in the photo. I bought a child for the new year. Came on time.
Very cute, still the store sent a cool banana keychain as a gift)
The toy is good, but for a very long time went to the Vinnitsa
Pleased quickly came. The toy is good :)
Excellent dog, thanks for the gift, banana
cute cozy warm nice pillow
cute, great to cuddle with, i namer mine King
Super!! Fast and high quality!!
Second purchase. Very fast. Recommend!
Everything is super :) 30 cm of course is not enough, but it's not in size) went more than a month, the Post has assembled everything with other parcels, well, a nice bonus-a gift from the store is available. All good and Corgi
I gave the girl, very happy) and I'm happy that I made such a gift) very nice Corgi! Thank you
Cool Dog. Soft, larger than I expected.
Honestly, very satisfied ordered somewhere on October 13-14, and she came 29 wow. I didn't think so fast. I live in the suburbs, very satisfied, thanks to the store. The parcel was well tracked to the very end. Thank you very much for your new friend! With the seller unfortunately did not communicate, but the goods are good and very soft and pleasant!
Great toy! Corresponds to the description and photo. Now the daughter's favorite) In the Moscow region the parcel came for 2 weeks. I advise!
Delivered very quickly, soft and pleasant to the touch dog
In comparison with the cat size. Pts soft, on the side there is a zipper where the inside can be pulled out.
fast shipping (two weeks)
very nice product! and soft
Very nice and soft!
Perfect, as expected, I am totally in love with this squishy cuteness
Delivery three weeks. Excellent Toy-pillow.
Very soft and pleasant corgi. There were no defects, came quickly enough. The girl well sooo liked :)
The toy came to Crimea for 2 weeks! The child is happy!