Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Conforming goods
They're tougher than the ones they usually sell in segun than playful so fine
Very good quality balls, do not deform, have the right size. They look great in a little bathtub, play with them a lot. I recommend the purchase.
Thank you to the store the goods correspond, only very long went
Las bolas son pequeñas pero ella las coge sin problema! Llegaron muy muy rápido. Color como la imagen
As described, it goes in sacks of 100 balls, they are very soft. Ideal for babies. Spain takes 1 month and A half
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товар шëл очень долго несколько месяцев... в итоге пришёл... шарики маленькие но по качеству вроде нормальные
Perfect Delivered to ireland in 2 weeks Thanks
fit description, very colourful good for kids
Smaller than I thought but better, and of great variety of colors, it's very good
They match the description! It took them a month to arrive but when you place the order, the store already tells you that there may be problems with shipments to Europe and take longer than usual.
It took me a while to get here but everything was perfect, very happy with the balls.
Everything is fine and no smell, class. The child is delighted
Super, as in the description, ordered 400 PCs. Just for our pool.
400 balls ordered. First 200 came quickly and other 200 balls came 2 weeks later. But very satisfied!
I order for the second time, the quality of balls is good, the delivery is fast. A grade
Product was faster arrived then stood scheduled. I was happy surprise
Товар очень долго шёл. Продавец не шёл на контакт. За это вообще бы все звезды убрала.
Long enough to send but otherwise the balls are perfect my little chip of 14 months loves
The bullets are pretty, my 2 year old daughter was delighted. The delivery was on the other hand very long
Super!
Balls as in picture, beautiful colorful. They are soft but not remain bent so excellent quality. Not the I still open and so I don't know if they are actually 100, when I will get further review if you will need. But for now I feel very satisfied ^-^
Ball of very good qualities plastic epaies
The product is very satisfied, but oooochen long delivery, ordered 11.11.2020 and received only 17.02.2021 still and did not track the departure and the store does not even answer the the In general, everything would not be bad if it were not for delivery.