Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool!!
Good product
Excellent slippers, a little more, but do not fall off your feet, the child is delighted, delivery to Minsk a little more than a month.
Came for a month with a small one. Size chose according to the table, measure the foot of the child. We came size 22-23 for a child 1 Year 3 months straight just for now, there is no stock, I do not know even if enough for the summer. But the sneakers themselves liked, inside is still a dense insole, it can be removed. To dress in a pond with an incomprehensible shore and incomprehensible bottom is the most, but just so I would not wear them, I do not like how there is a child's leg. But the legs sit tight, do not fly off.
fast!!
Excellent, I arrive very but very fast, I use it and warn them
The quality is excellent, though the size is larger. Took 6,5-it goes 14 cm
Good quality, I recommend
Very good!!!
Slippers-Super!!! The child dressed and does not want to shoot! We took it for the beach, but we will order more such, for the garden. Recommend!!!!!
Kapzi Kruti, sew river!
Sneakers were pretty well. My daughters loved. Follow the frame with footage of sizes and everything worked out.
Super slippers!! I recommend to everyone!!
Slippers liked. Quality. The colors are bright. Identical photo. In size. Odorless
Matches the photo. Not yet put on
They arrived in time, my little girl liked them very much
Excellent
Nice slippers. Fast shipping. On the size of the boy 25-26 just. There is an insole. The sole is soft, bends well. Rubber
Tracked, the whole came, the quality is good, the smell of rubber is a little, the rubber outsole is the same, but not sharp, I think for a while, after washing will go.
Ok
Cool sneakers :-) Go size in size.
Perfect! THE quality is very good!
Perfect fit
Slippers of good quality. Bright, neatly stitched. Double, thick insole and rubber outsole. The only negative is a small smell of rubber. But i hope it will fade). And so everything is just fine, i advise.
Size suits polskiemu 23. Delivery 2 weeks