Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods are delivered, all as in the description
Very nice and carved well
bune și pentru casa mărimile luate cu un nr mai mare
Fast shipping. A little too big.
Good corals, dense sole, qualitatively made. Convenient for the baby.
Everything ok
Baby son is happy with it, neat and solid fabric. Neat qua print. Called size bigger order
Aquasoki of excellent quality! Correspond to the declared dimensional grid. Length on the sole 15 cm, length on the insole 13,7, there is a lining on the heel imitation of the instep. Very bright, there is no smell, my daughter liked. Seller recommend!
Excellent!! bright very and beautiful! Rubber outsole, bent and very soft! Very satisfied! for 2 years I took the size 24 and that's it! Thank you so much!! Delivery is very fast!!
The goods did not come, the store returned the money
Very bright, for kipania and walking on pebbles will do. A slightly strange dimensional grid, but they do not fall off their feet, although they are great. Size 8.5 for the foot 14 cm large, only for growth.
The size is 22. We have 20, we can walk. But it flies. Although tightly enough sits on the leg
Thank you great shoes
Our foot length is 15 cm, just.
Cool. Fully match both the dimensional grid and description. Bright. No smell. It's cool. Delivery to Moscow 4 weeks. I recommend
Shoes quickly have reached, by description insole length 14,5 to 15 cm, actually 15,5 cm. However, first walkers well adhere to feet, are stretchable, so will fit for slim foot and slightly higher. Recommend shoes really cool. Water will be perfect.
It's okay. Slightly larger, but it's better than small))
Super. Slightly large on the leg 16 cm. Sit not very tightly afraid will fall off in the water but we have a small rise. On the sole 28/29. Soft Baby is delighted.
Excellent super satisfied I bought large because bought 2 pairs this number 8.5 a number 23 here brasil
The quality is good, everything is neatly stitched, there is no smell, it will fit on a wide leg. A bit too big, prierno by 1 cm, but not critical, hold on the leg firmly due to gum
Excellent quality, no smell, but on our 20th size on the plump leg unfortunately very large. But big-not small. I hope there will be an opportunity to endure. Very bright and beautiful
Very good quality, size runs small, shoe sole outdoor 17,8 cm
The parcel came to Moscow for 29 days. Previously ordered 30/31-on the "30" size were small. Right now. The store is sociable. The goods are good. I put 5 stars. Thank you seller!
Very cool slippers. Size 8,5 is suitable for size 25-26. Shipping fast! I recommend!
Fast delivery, sneakers are excellent