Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Duge class, I recommend the store!
Perfect product!
Sneakers cool quality is very good. Took 5.5-by 21 size. the track is tracked. I recommend the store. we will order in this store.
These are our second sneakers, the first white size is 5,5. When I got thought that they are the same size. Externally they do not differ, but on the insole the difference is 0,5 cm as stated in the description. Cool sneakers. Delivery is fast. Seller respect. Thank you!
Buy Now 3x this model. Is sensational. Soft outsole, carefully made. Recommend! 7.5 = size 23
What I expected
its well made and beaitiful . Im happy with this purchased. Thank you
The quality is excellent, it came very quickly I recommend
very good
Perfect and fast shipping
The sneakers are cool, cotton outside, rubber soles, synthetic laces, side lock quality, inside the insole is soft, all as in the description, the sole is slightly higher than in the photo, in general, excellent sneakers for such money, of course not convers, but very pretty!!! Recommend!!
I love it. Very cute and good quatity
Bien
Boots are excellent! Everything is smooth and beautiful, without extraneous smell. Came quickly (ordered 26.05, came already 13.06)!!!
It's already another first walkers and are super. Shipment very fast courier-after 12 days.
very nice :) thank you for small present :)
Shoes are sensational. Very good quality, without any defects and blemishes, not stink. I am zachwycona. Kupiłam two pairs and very glad with this purchase. Shipment came in under two weeks. Recommend shoes and salesman in 100% satisfaction!!!!
Fast delivery. Good quality. Shoes have thick sole. With lace up and zipper. Size 5.5 is size 21. But falls so much smaller. Earlier EU size 19/20.
very cute shoes, arrived before schedule .a little bit of error on the left, but will pass. thanks store for the gift. there was no communication. I recommend .
The quality is just super, the shoes came in size and in just two weeks. Thank you so much to store
Shoes are good. no smell and extra threads.
Product good quality, exactly what is pictured, will buy more!!
Beautiful shoes for a Baby Shipped out very fast.
Très bien
Very good quality! I'm fast a little big but you'll have it!