Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am very happy, the shoes look like the picture. They are beautiiful, thank you.
Kedi is very cool. Soft insole, they went long course, but it's because of the quarantine. I took 24, although in Ukraine we take 25. And 24 not butt, and even with a margin. Thank you to the store, I want more other colors to order
Good sneakers, came quickly very, delivery from the Russian Federation. At the foot of 16 cm took 10 size, turned out with not a bad margin. The sole bends. I advise everyone!!!!
Good, but very great!!
Just super. Size in size. Bright quality, with spare laces
As always, exceptional. We have already bought this store several times and will continue to do so because the quality of the product is incredible.
Bright, quality is good
All Super
I received the parcel. Thank you very much.
The gym shoes were better than I expected. Dense fabric and sole. Rubber sole and non-slippery
The order made 27.04 brought by courier home 04.05 (Novosibirsk). Sneakers are excellent, there is no glue, the seams are even, the quality is fire. I took 25 size, the full size of the insole is 16 cm, but there is a feature, on the insole there is a bend under the heel, so if you measure the place for the foot 15,5 cm. Have not yet measured, once we measure I will add a review) I will definitely order more and more times, the store is 5 stars.
The gym shoes are super cool, they came during. Size 27 on foot 16 was a bit large.
Cool, sending fast, ordered 24.04 received a courier to the House 30.04. Size 8.5 on our foot 14.5 cm. Slightly veleki, 0.5 cm. But it is not very noticeable
Super quality!!
Quality is excellent
Ordered 16.04, brought home 28.04. They are chic, soft, rosemer corresponds to the description. Recommend. I will order from this store yet!
Very cool, but bigger, I think for the autumn will do! They cost their money! Thank you store!
Daughter has flush adjustable foot 15 cm and has a high instep, adjustable foot is slim. Shoes have insert 15,5 cm. Shoes szly very quickly are super. We have them fourth time. For rozmiarowce is size 23 and so also dropped. Szly under 10 days with sledzeniem
This is the fastest delivery, ordered 20.04 and 22.04 of them brought me straight home. I was wrong with the size. The dimensional grid is accurate, it was necessary to take the size in size. But they are not small, they will grow up. By sneakers: soft, do not smell, the quality is good. I'll order a smaller size. It is a pity for yourself not to take such (
Good sneakers
Great... The price is super. Ordered 25.5 cm by size 31... a little too big.
Perfecto
Thanks to the store for the quality sneakers and honest work!. there were problems from the post-seller helped) sneakers much better in real life than in the photo. Success to you!
Very nice shoes, perfectly fit. Recommended store and thanks
Very pretty, and arrived very quickly.