Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent shoes!!! Very neatly done!!!!
Super
Just like the picture. I loved them. # Ideal
I had the shoes ordered on 16.04.20, on 30.04.20 on distribution center in Netherlands arrived and on 16.05.20 received. Very satisfied. Beautiful shoes. The store had after payment the order sent immediately. That was called fine.
Super cute to play Princess
Looks nice and neat looking. Within 4 weeks delivered.
My Daughter love to wear these shoes. She wear it at home, in the Kindergarten and at her freetime. More or less 24 Hours a day. She looks very cute with the shoes. I will buy soon more pair of these shoes. Thanks for the fast and secure delivery. :)
Beautiful was perfect
Thank you,shoes is beautiful
Beautiful, very pretty
Shoes as in the picture. There's no point in putting out a photo. Size 13 perfectly approached the foot of 20 cm (on the shoes marker 31). Thank you!
Fast shipping. I asked for a couple more numbers in case and because they said so. But he's doing huge. He's wearing a 29 and I bought him a 31 that he would have had enough with 30. Very good quality and the enchanted girl. Thank you store I will buy again.
Perfect beautiful
Good beautiful shoes, there is no smell, traces of glue too. The child is happy.
beautiful
Most ordinary shoes. Quality corresponds to the price. I can't say anything wrong. If you do not wait for Nando Muzi for 900 rubles, you will be satisfied.
Booties compatible with description, worth.
Shoes fire! The child is delighted!
Great price quality ratio, I will order more
Perfect will definitely buy again
Delivery very fast, I am glad to recommend.
The shoes are just chic, I really did not expect such a quality, the reviews were bad but I still risked and do not regret a little that I bought their child just happy and I'm double, for 4 years I ordered 10, the Russian size we wear 27, and these 27 us for one size more nothing for the next year will be, I'm happy to thank the store that immediately sent our order
Thank you very much to the store! Super shoes! Nowhere wrinkled or scratched. Delivery is very fast, ordered 13.11.19, and 28.11.2019 has already received. Thanks again to the seller.
Perfect! Identical to the photo thank you to the store
Daugter is very happy. Beautifull shoes