Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
There was a circle for a long time, worried that it will not come to Kazakhstan... (coronavirus) the store is very polite, talked to me all the time... the circle received, as a gift put 2 ducks, like a trifle but nice! Thank you very much
The circle is quality, very satisfied with the purchase, the baby also really liked. We are waiting for the beginning of the summer season))) the store put a small gift, which is very pleased. In Ukraine, the parcel reached 15 days. Super!
The goods received at a new mail 23 days after the order. It's fine. In the kit there is a pump and as a gift the store put two ducks-very nice. The circle itself has not yet been tried-after adding a review. Definitely recommend!
The circle is super. Recommend.
Circle cool! as a gift sent 2 mini ducks) US 3 months
thank you for the free gift.
Arrived to the UK within 10 days, excellent quality, size is good for my 6 months old ( approximately 9 kg), haven’t tried in water yet
With gift!!!!
Definitely worth taking!!!! Just a perfect lifebuoy!!! The track served and came on time despite the Crown virus!! The kit includes a small pump, so it's very easy and fast to inflate everything. The store put 2 ducks, thank you very much. We are happy!!!!
The product was packed very well, not yet tested, but at first glance, everything is fine! For small rubber ducklings special thanks, the children were happy! Delivery fast! Thank you!
Everything is fine. Dense, bright, the kit put the pump and the ducks! Very nice! Recommend
A good circle for his groin pump and DVI small kachechki as a gift
Great product, I recommend, the delivery has been a long but over product
Didnt try it. Hope all will be okay