Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I thought it was wider, we will see if it will serve me, fast delivery, thank you seller
Just as described. Good for narrow bottles.
Perfect bottle brush. Durable and lightweight. Took 2 in case one broke by shipment or when using. But it's all good. Performs its function perfectly. The product is fully consistent with the seller's description. Fast shipping and delivery. Thank you!
Packages came wet but it’s exactly what I paid for.
as described. works great except the head can come off easy.
The product looks good, when I test it I will update.
Very efficient in cleaning, only the bristles that are small.
good
Well, I arrive the same as the photo, it does not have a handle that long but enough to clean the tomatodes correctly
Exactly like the photo, it complies with the description, I have already tried it and recommend your purchase, thank you very much seller.
Arrived very quickly. Well packed. Good in size and quality.
easy to clean my cups with
item received in good condition. yet to try. thank you seller
Is great for washing long bottles. Good product, arrived ahead of schedule
It’s a lot shorter than shown in pictures. But to me that’s ok because my water bottles are that long. It can perfectly clean my 24 oz owala water bottle. Thank you!
Simpler than I expected but functional, with materials that look good quality. Arrived before the estimated date
I arrived fast, it looks good quality, thin to be able to reach every corner of a bottle. Removable, measures 27 cms long approx.
Very good. I used it to remove tartar stain on a glass tube and it was perfect. I will buy again
Just like the description. The only fault is that the stick rotates inside the spatula
I love the quality of the brush. I just wish the handle is a bit longer. I recommend the seller, we'll done for prompt delivery.