Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of For Happy Baby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice boxers. On a thin boy, 5 years old, sat perfectly.
The quality is excellent. Took on the growth. Delivery to the Moscow region three weeks.
Excellent boxers for the baby! Soft, pleasant to the touch, the color is bright, the pattern is clear! Now I'll order more! Delivery to Pyaterochka at home is very convenient
Went to Moscow for 2 weeks. Sewn well. On a child of 12 years, the growth of 148 sat on the ass well. But on the hips complains that on the leg presses. Although the child is not dense. Let's see.
Fast delivery, I order a second time, I liked the quality.
Excellent quality. They don't.
I order the second time. I like everything. Two panties with a pocket, two ordinary. Took on a large three-year-old
Cool. I'm happy with the purchase. I did not communicate with the store.
Very good quality, well packed. Washing in 60 degrees withstand perfectly. Do not stretch, do not "sit down", do not shed. No spools.
Super Trusel!!! My son liked it! Cotton, very high quality, size matches, I recommend, if you want to buy do not doubt!
Everything is fine
The quality is excellent but slightly too big.
Boxer cool, very good quality, product consistent with the description. Recommend
The quality is excellent, nice knitwear of delicate colors, there is no smell, the seams are ideal. Seller recommend.
The parcel went 20 days. Panties of excellent quality. Recommend!
Everything is fine, the quality is good, the size matches.
great product
Great panties. Came in for 2 weeks. Size 12 for 9 years large.
Cool goods, quality at height, take not the first time this product. children are satisfied. soft, comfortable, size match, fast delivery, track is tracked to the destination.
ok
Thank you
Truselya very good quality! On the boy 8 years old size 8 sat well but I think on the size more sat even better. Thanks to the store for the quality goods!
Super
Trusel is great! Quality is gorgeous!!!
I have got my package , it was well packed, the underware is well made, looks like the picture. Loved it